Patterns for computer-mediated interaction
The design of application that support computer-mediated interaction is wicked problem. To ensure end-user acceptance and trust in the collaboration support system, it is important to take the end-user requirements into account. In this project, we have the goal to collect socio-technical design patterns that guide and improve the design of computer-mediated interaction. So far have collected more then 70 patterns in a pattern language that supports developers, designers and end-users in defining collaboration support systems. Further, we have refined and evaluated an end-user centered development process that uses patterns to enable the communication between developers and end-users and to allow end-users to specify their requirements.